By definition Business Transformation is transformative! Manual processes are automated, human interactions taken online, old routines are eliminated. All to achieve a better customer experience, lower cost to serve, or improved compliance. Even for those staff who accept the reason, adapting to the consequences is often challenging. And for those who don’t, or will lose […]
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What to do if you are the smartest person in the room
Organisations with big problems often hire smart people to fix them. This is necessary but not sufficient. We cannot solve our problems with the same thinking we used when we created them Albert Einstein We regularly work with smart people with a transformation mandate. Here are some probing questions to help them stay on the […]
What I learned from my 2017 failure
In the rose tinted world of social media it is less common to fess up to failure. Deep breath, here goes. Scratching an itch a few years ago led me to selling software online. For too long I considered it a hobby business that I played with occasionally on the side. That changed in July […]
Do you know when to use disposable software?
Once upon a time television sets were housed in a polished walnut cabinet and cost the best part of a month’s wages. Most local high streets had a TV repair man (yes they mostly were men) who you would call on whenever your set went on the blink. Don’t see many TV repair men these […]
How to find the unseen forces holding you back
“There was a ghost inside”, she said as casually as someone might comment about the weather. “A ghost…”, I enquired somewhat startled, “inside what?”. “In the wardrobe* of course!” “I knew that there was a ghost in the wardrobe because when I opened the door it came out and sat on the bed.” She saw […]
6 things I wish I’d learned faster in my digital business
1. There is a chasm between zero and 1 customers One customer means that they have found you, seen value in your offer and made a purchase. If there is one then there can be another, and another, and another… Zero means….? 2. Learn from experts, but don’t believe them Devour the knowledge and […]