Transformations are tough, and during such times looking after our personal wellbeing too easily gets ignored. Do you know how to achieve sustainable high performance and resilience? We talk to one of the world’s leading authorities, Stuart Taylor, CEO of SpringFox. If you only do one thing today you should listen to this. Following Stuart’s […]
SBT010: Avoid the death zone through Customer Experience with Graham Christie and Robert Kinkade of CX360
The importance of Customer Experience is well known, but its criticality vs other important business priorities is less well understood. Graham Christie and Robert Kinkade of CX360 have delivered major pioneering projects in the world’s largest mobile phone company, global car brands, international airlines, major government departments, massive retail organisations and more. In this conversation […]
SDR033: Introducing Swim Central with Josh Karp
Swim Central is replacing Club Lane and My Lane as the main digital interface with swimming. SNSW Operations Manager Josh Karp joins us to explain its benefits and what we need to know and do.
SBT009: Leading a major transformation project with Mark O’Neill
General Manager of Coal Services Health, Mark O’Neill, shares candid first hand experiences of a major transformation project in his 100 person division. Our conversation included how he secured funding, the challenges of starting a project from scratch in a highly operational business, and lessons learned. Help keep the Smart Business Transformation podcast relevant to […]
SDR032: Achieving high performance via thousands of one percenters with Leigh Russell
Leigh Russell joined Swimming Australia as CEO in April 2018. We talk to her about her background, initial impressions of swimming, and her thoughts about the future. Links to Leigh’s books written with Bianca Chatfield (on Amazon): Game On – by Bianca Chatfield and Leigh Russell Every Girl Needs a plan – by Bianca Chatfield […]
SDR031: Mixing Swimming, Bowling, Soccer and Politics with Toby Williams
Former swimmer Toby Williams talks to us about his committee work and officiating in 3 sports – Swimming, Bowling and Soccer. We also learn what it’s like to work for senior members of parliament, including Bronwyn Bishop! Link to tips to pass swimming Referee exam notes