He walked into the American Airlines lounge at JFK airport in New York and showed the receptionist something on his phone. With a smile and a greeting he was welcomed. Nothing amazing about that eh? This wasn’t some sort of online ticketing app. Our traveller was demonstrating his level of social media influence to gain […]
We learned afterwards that he had suffered a cardiac arrest. All we knew at the time was that we had a patient not breathing, with no pulse, and and a large crowd of anxious onlookers, one of whom was his wife. We must have practiced CPR hundreds of times, but this time it was for […]
It was one of those moments when I realised that my greatest strength was also my greatest weakness. “I can’t believe how well you simplify things!”, I said. “I can’t believe how well you complicate things!”, he replied. And it wasn’t just me. Over the preceding days we had both read and evaluated many tenders. […]
We all knew it was mess. Every year the club would email application forms to members. They would then print, complete, attach a cheque, put in an envelope and mail back – sometime over the following days, weeks or months; if at all. The cheques were banked, except for the odd one that was rejected. […]
You’ve seen it on the news thousands of time. “Government criticised for failing / cutting / changing X”. No wonder government is so slow! Change is painful, status quo feels safe and easy by comparison. I have just finished an 8 month assignment in a major government reform program. These are the top 5 tactics […]
Regular readers might recall my earlier post where I described my experiences of hiring overseas expertise to design and build a web based database system. Testing is now finished and we launch tomorrow. I’ve learned 5 very valuable lessons.